Privacy Policy

PRIVACY POLICY

1. Purpose
This Privacy Policy describes how Conductive Solutions Limited (“Site”, “we”, “our” or “us”) collects, uses, and discloses your Personal Information when you visit the Site and in accordance with the Privacy Act 2020.

2. Personal Information Collection
Personal information is any information about an identifiable individual.
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your request. We may also collect additional information if you contact us for customer support.

We collect and hold personal information including, but not limited to:
• Device Information
○ Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimise our Site.
○ Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
○Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Contact Information
○ Purpose of collection: To communicate with you, fulfil orders or requests, and provide customer service.
○ Source of collection: Collected from you directly when you complete forms on the Site.
○ Personal Information collected: Name, email address, and phone number.
• Customer Support Information
○ Purpose of collection: To provide customer support.
○ Source of collection: Collected directly from you.

3. Data Use and Disclosure
We may collect, retain, and update information about you through the supply of goods and services to you. This information may be used for purposes connected with providing and marketing our existing and future products and services and keeping you informed of opportunities and developments in areas the Company believes may interest you.

We may provide overall statistics about our business, including demand for relevant products and services, to third parties. Such statistics will not include any personal information identifying individuals.

Your information will generally remain internal with our team. However, we may occasionally use third-party software or contractors to carry out specific tasks or functionalities, in which case your information may be shared with them.

4. Data Storage and Security
We store your Personal Information on a cloud server with Microsoft 365 (contact form submissions are provided via email and stored with Microsoft 365 Outlook). We will retain your data until you request its deletion or periodically as needed.

We use encryption, access controls, and regular security reviews as provided by Microsoft 365 to protect personal information.

5. Your Rights
If you have submitted a contact form, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can request corrections or updates to your personal information if it is inaccurate. You can also request that we erase any personal data we hold about you, except for data we are required to keep for administrative, legal, or security purposes. You can object to certain types of data processing or restrict data usage in specific cases.

6. Use of Cookies and Tracking Technologies (optional)
We use the Cookies and Tracking Technologies provided within WordPress and Google Analytics.

7. Complaints and Disputes
If you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at service@conductivesolutions.co.nz.

8. Policy Updates
We may review and update this privacy policy from time to time. Any changes will be posted on the Site with an updated effective date.
Thank you for visiting www.conductivesolutions.co.nz. Your privacy is important to us.